Building transformative capability through civil service reform

Civil Service Reform in Africa: Mixed Results After 10 Years

Building Intercultural Sensitivity in Pre-Service EFL Teachers through Interactive Culture-Focused Speaking Tasks

One way to develop intercultural sensitivity in learners is through the inclusion of intercultural training in ELT and teacher training courses. This study aimed at enhancing the intercultural sensitivity of EFL pre-service teachers through interactive culture-focused speaking tasks. Therefore, a task-based syllabus was designed based on the principles of constructivism and intercultural themes...

Dynamic Capability Building in Service Value Networks for Achieving Service Innovation

Service organizations increasingly create new service offerings that are the result of collaborative arrangements operating on a value network level. This leads to the notion of “elevated service offerings,” our definition of service innovation, implying new or enhanced service offerings that can only be eventuated as a result of partnering, and one that could not be delivered on individual org...

Syndicate: Building a Virtual Cloud Storage Service Through Service Composition

Applications increasingly combine cloud storage, edge caches, and local storage to host and share data. They do so, however, in ad-hoc ways, producing a landscape of point solutions that solve similar problems. This paper describes an alternative approach that composes storage systems in a general, but configurable way. The resulting system, called Syndicate, factors out data consistency, syste...

Building Customization Capability

Many computer companies are seeking to grow their customization capability. As the market becomes increasingly commoditized, computer companies view customization as a way to differentiate their products and offer customer value. However, the implementation of customization programs has been difficult for many organizations. Sun Microsystems launched a customization program called Customer Read...